Return Policy

At ZipyHive, we strive to provide the best shopping experience to our customers.

Eligible Returns
Returns are only accepted for damaged, defective, or incorrect products.
Customers must contact us within 4 days of delivery to request a return or replacement.
Clear photos/videos of the product and packaging are required for verification.
Non-Returnable Items
Products that have been opened, used, or damaged after delivery are not eligible for return.
Certain hygiene-related products may not be returnable for safety reasons.
Missed Delivery & Re-delivery
If a delivery fails due to customer unavailability, incorrect address, or refusal to accept the order, a ₹100 re-delivery charge will apply for the second delivery attempt.
Contact Us

For return-related queries, please contact our support team with your order details.

Unboxing Video Requirement for Returns & Replacements

To ensure a smooth and transparent resolution process, customers are required to record a clear, uninterrupted unboxing video while opening their package.

The video must:

- Start before the shipping package is opened.
- Clearly show the shipping label and package condition.
- Capture the complete unboxing process without any cuts or edits.
- Clearly show the product received and its condition.

Important: Any claims regarding damaged, defective, missing, incorrect, or incomplete products will only be considered if a valid unboxing video is provided.

Without an unboxing video, we will be unable to verify the issue and therefore cannot offer a replacement, exchange, or other resolution.

Customers must share the unboxing video with our support team .

By placing an order on our website, you agree to this policy.